Shipping Policy
Oukitel Shipping Policy
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Methods & Delivery Time
We offer multiple international shipping options to ensure your order reaches you safely and quickly:
- Standard Shipping: Typically takes 10-25 business days depending on destination.
- Express Shipping: Typically takes 5-10 business days depending on destination.
Please note that delivery times may vary due to customs processing, local postal services, or unforeseen delays.
Shipping Costs
Shipping fees are calculated at checkout based on the shipping method and delivery location. We occasionally offer free shipping promotions—please check our website for the latest offers.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment at any time.
Customs & Duties
International orders may be subject to import taxes, customs duties, or fees imposed by the destination country. These charges are the responsibility of the recipient.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery. We will assist you in resolving the issue promptly.
Contact Us
For any shipping-related questions or concerns, please email us at service@oukitel.cc or info@oukitel.cc or use our website contact form. We are committed to providing fast, reliable service to customers worldwide.